Need Windows 11 help? The mouse responds slowly if at all. Making the mouse pointer move faster, be more visible, or click better on a computer with Windows 7, Vista, or XP. The mouse pointer stops moving periodically, only moves in one direction, or moves erratically on a computer with Windows 7, Vista, or XP.
The mouse pointer moves while the mouse is motionless on a computer with Windows 7, Vista, or XP. Moving the mouse does not move the pointer on a computer with Windows 7, Vista, or XP. This document applies to HP computers with Windows 7 operating system. If your mouse has stopped working correctly, or if the mouse pointer is not moving in allignment with how you are moving the mouse, follow the general troubleshooting information about mouse problems provided in this document. Problems with a wireless mouse on a computer with Windows 7, Vista, or XP If you are experiencing problems with a wireless mouse, use one of the other sections in this document that matches the mouse problem.
Then, if the issue continues, refer to the HP support document Wireless Keyboard and Mouse Troubleshooting for further troubleshooting. The mouse responds slowly if at all If your computer does not recognize the mouse or if the mouse is very slow to respond, download and install the latest USB 3.
To the right of the most recent USB 3. Making the mouse pointer move faster, be more visible, or click better on a computer with Windows 7, Vista, or XP The mouse settings are adjusted in Windows.
For more information, refer to one of the following HP support documents depending on what version of Windows you are using:. Mouse Features and Settings Windows 7. Mouse Features and Settings Windows Vista. The mouse pointer stops moving periodically, only moves in one direction, or moves erratically on a computer with Windows 7, Vista, or XP If the mouse moves erratically, the mouse needs to be cleaned or should be used on a different surface.
If you have an optical mouse , use the following steps to clean the mouse. Wipe the body of the mouse and mouse cord with cleaning wipes or a cloth and cleanser. Figure : Bottom of the optical mouse. Clean the LED bulb and the surrounding area on the bottom of the mouse with a cotton swab dampened with isopropyl alchohol. If you have a rollerball-style mouse , use the following steps to clean the mouse. The mouse roller is enclosed by a ball-cover ring.
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